Last updated: 2 September 2026
Olivya products are dispatched from our fulfilment partner in China and delivered within the United Kingdom by Royal Mail.
Orders are processed within 1 to 2 days of being placed, including weekends. You will receive a dispatch confirmation email with tracking details once your parcel leaves our fulfilment centre.
Standard Delivery: 5 to 10 working days — Free
Delivery is free on every order, with no minimum spend. The price you see is the price you pay, and there are no delivery charges added at checkout.
Delivery estimates run from the date of dispatch, not the date of order. Working days are Monday to Friday, excluding UK bank holidays.
We deliver to addresses in England, Scotland, Wales and Northern Ireland only. We do not currently ship outside the United Kingdom.
Deliveries to the Scottish Highlands and Islands, the Isle of Man and the Channel Islands may take 1 to 2 additional working days.
Because your order ships from outside the UK, please note the following.
For orders up to £135, all UK VAT is included in the price you pay at checkout. You will not be charged anything on delivery.
For orders over £135, import VAT and any customs duty are payable to UK customs or the carrier before delivery. These charges are set by HMRC, are not collected by us, and are not refundable.
Every order is sent with tracking. Your tracking link is included in your dispatch email. Please allow up to 5 days after dispatch for tracking to begin updating, as parcels are scanned into the Royal Mail network once they arrive in the UK.
If your order has not arrived within 20 working days of dispatch, contact us at [EMAIL] with your order number and we will investigate with the carrier. If a parcel is confirmed lost, we will send a replacement or issue a full refund, whichever you prefer.
Please check your delivery address carefully before completing your order. We cannot be held responsible for parcels sent to an address entered incorrectly. If a parcel is returned to us because of an incorrect address, contact us and we will arrange a replacement or refund.