Last updated: 2 September 2026
Please read this policy carefully before ordering, as our returns are sent to an address outside the United Kingdom.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
Once you have told us you wish to cancel, you then have a further 14 days to send the goods back to us.
Return costs and return destination
Our returns address is in Yiwu, China. If you return an item because you have changed your mind, you are responsible for arranging and paying for the return shipping yourself. We do not provide prepaid returns labels.
International return postage to China typically costs £15 to £30 depending on the size of the parcel and the service you choose. Please take this into account before ordering.
We strongly recommend using a tracked service. Until the parcel reaches us, the goods remain your responsibility, and we cannot issue a refund for a return we have not received.
This does not apply to faulty, damaged or incorrect items, which are covered further down.
Condition of returned items
Items must be returned unworn, unwashed and unused, with all original tags and labels attached, in their original packaging where possible, and free from marks, stains, make-up, fragrance, pet hair or smoke.
We may reduce your refund if the goods have been handled beyond what is necessary to inspect them, in the same way you would in a shop.
Items we cannot accept back
For hygiene and safety reasons we cannot accept returns of pierced jewellery including earrings, underwear, lingerie and swimwear where the hygiene seal has been removed, personalised or made to order items, and gift cards.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
2. We will confirm your return and provide instructions.
3. Pack the items securely and write your order number clearly inside the parcel.
4. Send your return, at your own cost, to the address below.
5. Email us your tracking number so we can monitor the parcel.
409 Suxi Avenue, Aidema E-commerce Park
Once we have received and inspected your return, we will process your refund within 5 working days, and in any event within 14 days of receiving the goods back.
Refunds are issued to your original payment method. Depending on your bank, it may take a further 3 to 10 working days for the funds to appear.
As delivery is free on all orders, there is no delivery charge to refund.
Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015 you have the right to reject faulty goods and receive a full refund within 30 days of receipt. After 30 days you are entitled to a repair or replacement, and to a refund if that is not possible.
For faulty, damaged or incorrect items you will never be asked to pay return postage, and in most cases we will not ask you to return the item at all. We cover all costs.
Cancelling before dispatch