Last updated: 2 September 2026
This website is operated by Luxury Product, trading as Olivya, registered in the Netherlands under Chamber of Commerce (KvK) number 89005597, registered address Haulstersingel 6, 8517 HW Scharsterbrug, Netherlands. VAT number NL004679885B60.
Identity and contact data: name, billing address, delivery address, email address, telephone number.
Order data: items purchased, order value, order history, returns and exchanges.
Payment data: processed directly by our payment providers. We do not store full card details.
Technical data: IP address, browser type, device type, operating system, time zone.
Usage data: pages visited, products viewed, time on site, referral source.
Marketing data: your preferences for receiving marketing from us.
How we use your data and our lawful basis
Processing and delivering your order — performance of a contract.
Taking payment, handling returns and refunds — performance of a contract.
Customer support — performance of a contract.
Fraud prevention and website security — legitimate interests.
Improving our website and product range — legitimate interests.
Sending marketing emails — consent, which you can withdraw at any time.
Analytics and advertising cookies — consent.
Keeping accounting and tax records — legal obligation.
Who we share your data with
Payment providers, to take and secure payment.
Our fulfilment partner and carriers in China and the UK, including Royal Mail, to pack and deliver your order.
Our e-commerce platform, to host and run this store.
Klaviyo, for email marketing, only if you have opted in.
Google, through Google Analytics and Google Ads, subject to your cookie consent.
Professional advisers such as accountants and legal advisers where necessary.
Authorities, where we are legally required to disclose.
We never sell your personal data.
To deliver your order, your name, address and telephone number are transferred to our fulfilment partner and carriers in China, which is outside the UK and the EEA and is not covered by a UK adequacy decision.
Where we transfer data outside the UK we put appropriate safeguards in place, including the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can request a copy of these safeguards by emailing [EMAIL].
How long we keep your data
Order and transaction records: 7 years, as required by Dutch and UK tax law.
Marketing consent records: until you unsubscribe, plus 2 years.
Website analytics: 26 months.
Customer support correspondence: 3 years.
Under UK GDPR and the EU GDPR you have the right to access a copy of your personal data, have inaccurate data corrected, request erasure of your data, restrict or object to processing, request data portability, withdraw consent at any time, and not be subject to solely automated decision making.
If you are in the UK and unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. If you are in the EU, you may complain to the Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl.
We use cookies to make this site work, remember your basket, understand how the site is used, and show relevant advertising.
Strictly necessary cookies are required for the site to function and cannot be switched off. Analytics cookies help us understand how visitors use the site. Marketing cookies are used to show you relevant ads elsewhere.
Non-essential cookies are only set with your consent. You can change your preferences at any time through the cookie settings link in our footer, or in your browser settings.
This website is not intended for children under 16 and we do not knowingly collect their data.
We may update this policy. The date at the top shows when it was last revised.